Independent Patient Review – Antalya Turkey
Dentakay Antalya Review – My Honest Experience as an International Patient
A factual review based on personal experience in Antalya.
Annemarie Andrey — Coach, entrepreneur, Switzerland — April 2026
Why I chose Dentakay
I didn't choose Dentakay randomly. A personal contact recommended them. The videos looked professional, the communication was smooth, the branding polished. Like most international patients, I trusted what I saw. The hotel they booked was pleasant. The welcome was warm. At that point, everything seemed to match the image projected online.
"Once the bill is paid in full, the patient's schedule stops being a priority."
This is the story of what happened between Sunday, April 19 and Saturday, April 25, 2026 — as an international patient at Dentakay Antalya, with a professional event for 3,000+ people in the middle of it.
Why I chose Dentakay —
and what I didn't expect
I didn't choose Dentakay randomly. A personal contact recommended them, the videos looked polished, the communication was smooth. Like most international patients, I trusted what I saw. The welcome was warm. Nothing, at first, suggested what was coming.
Here is one detail that says everything: Dentakay themselves booked our hotel — the Falcon Hotel in Antalya, from April 19 to April 22 at 10:00 AM checkout. They chose those dates. Which means they knew perfectly well that we were leaving Antalya on Wednesday morning to continue our journey. They knew I had a major professional event starting Thursday at the NEST Convention Center in Belek. They had been told, confirmed, and reminded of this over several months.
And yet — the treatment was not finished by checkout. No plan was in place. No one took responsibility.
What followed was not just disorganisation. It was days of stress, broken promises, physical pain, and an indifference from the deputy manager that left me speechless. At one point, under the weight of everything — the exhaustion, the anger, the helplessness — my body gave out. I was sick from the stress.
When I raised all of this, the deputy manager's response was: "We plan appointments based on patients' flight dates — not based on the hotel we booked for them." The clinic that chose our hotel. The clinic that knew our full schedule. That was their answer.
This review documents what happened. Every fact is supported by written evidence.
07160 Muratpaşa / Antalya, Turkey
What happened — day by day
A factual, chronological account. Every date is real. Every cost is documented.
April 19
Check-in at the hotel booked by Dentakay. Stay reserved until Wednesday, April 22 at 10:00 AM.
April 20
First procedures carried out. Temporary teeth fitted. Documents presented for signature — without adequate time to read them.
Documents signed without time to readApril 22 — 10:00 AM
Mandatory hotel departure with temporary teeth that were moving when speaking. Calls to Dentakay went unanswered. Taxi to Belek at our own expense. Returned to clinic in person — no appointment confirmed, no time given.
~€260 taxi total — paid out of pocketApril 23 — AM
The clinic's deputy manager personally intervened (the director was absent that day) and made a direct verbal commitment: "A taxi will come to pick you up Friday morning to complete your treatment." — The appointment should have taken place on Thursday. It was pushed to Saturday.
Promise made by managerApril 23
My professional event started at 10:00 AM. I was required on site from 9:00 AM. The clinic scheduled our appointment at 11:00 AM with a taxi pickup at 10:00 AM. I could not be present. I did not go on stage. A temporary tooth became so loose I accidentally swallowed it. The official recognition for the rank I had earned through months of work — growing and leading my team — took place without me.
Did not go on stage Rank recognition ceremony — missedApril 24
The taxi promised by the manager never arrived. No message. No explanation. No alternative. An entire professional day lost — translations, team meetings, leadership activities. All unrecoverable.
Manager's promise not kept Full professional day lostApril 25
At 20:19 Friday evening, Dentakay confirmed in writing via WhatsApp: taxi pickup at 10:00 AM, Spice Hotel. We were outside at 9:56 AM. No taxi at 10:00. No taxi at 10:10. No response to our messages. At 10:30 we took our own taxi — I have an inflammation and a tooth fragment left in my gum from an extraction. Missing this appointment was medically not an option.
At 10:39 Dentakay finally replied: "the taxi is on its way." At 10:46: "the driver is there, waiting." We were already 30 minutes into our own taxi.
Their response: "Your pickup was 10:45, not 10:00. Sorry for the confusion." The written confirmation from 20:19 says 10:00 in bold. The message is still on our phone.
When we raised the €120 in unpaid taxi costs: "That's a matter for the Planning Department, not us." The Planning Department blamed scheduling. No one took responsibility. No reimbursement offered. 6 more hours of our Saturday — gone.
April 27
Departure day. The implant placement was always planned for a second visit in 3–6 months — that was known and accepted from the start. What was not acceptable: leaving with a tooth fragment still in the gum, no reimbursement for any of our taxi costs, no acknowledgment of what happened, and no gesture from the clinic. We leave more exhausted and feeling used. Welcomed as paying patients — but once the invoice was settled, our time and our concerns no longer seemed to matter. Trust is lost. We have no desire to return for the implant phase, but we have no choice: the treatment is incomplete, partially paid for, and approximately €2,000 still remains to be paid for the next phase. Dentakay has shown, repeatedly, that patient satisfaction is not a priority. Revenue is.
Tooth fragment still in gum at departure Zero reimbursement — zero gestureSwitzerland
Still in Turkey. During today's appointment, Dentakay performed a surgical procedure and removed a broken tooth fragment that had been left in my gum during their own extraction.
Since the extraction, I had been in constant pain — pain I assumed was normal recovery. During Saturday's appointment, the clinic identified an infection caused by a foreign body. They initially believed it was food infiltration. It was not. The tooth had broken during the extraction and a fragment had been left in the gum — unnoticed at the time. The dentist had not seen it immediately. That fragment caused days of constant pain that could have been avoided had the extraction been performed correctly.
Had the clinic respected the agreed schedule and given us a timely appointment, this would have been identified and treated sooner. The days of pain were a direct consequence of their disorganisation — not of the procedure itself.
No apology. No compensation.
Six facts every international
patient should know
This is not about dental quality. It is about what happens after you pay — and before you leave.
Treatment started April 20. Hotel expired April 22. Professional event April 23. The clinic knew all of this for months.
On Wednesday, with loose temporary teeth and a stage appearance in hours, calls to the clinic went unanswered.
The deputy manager personally promised a taxi on Friday morning. It never arrived. No message, no explanation.
Approximately €260 in taxi fares, unreimbursed. Multiple round trips Belek–Antalya across several days, all paid by the patient. Never reimbursed.
Documents were presented for signature without adequate time to read them.
A second visit is required in 3–6 months — this time with no hotel or transport covered by the clinic.
Once the bill is paid in full, the patient's schedule stops being a priority. A promise made by a deputy manager means nothing if no one follows through the next morning.
Annemarie Andrey — Patient, April 2026What you need to know
before you book
The questions every international patient should ask — based on real experience.
Was the dental treatment itself the problem?
Why does paying upfront change everything?
What should I ask any dental clinic before travelling abroad?
Why are you publishing this review?
What was the most damaging consequence personally?
5 questions to ask
any dental clinic abroad
What I wish I had asked before travelling to Antalya.
The facts, in summary
Everything documented. Nothing invented.The dental work itself is not the subject of this review.
The subject is the gap between polished marketing and real patient management.
You are not alone.
Your story matters too.
Speaking with other patients at the clinic, I realised this is not an isolated case. If you have experienced similar scheduling failures or broken commitments at Dentakay Antalya, reaching out helps build a clearer picture.
Share your experienceThe dental work itself is not the subject of this review.
The subject is the gap between polished marketing and real patient management.
Between a promise made by a deputy manager —
and what actually happened the next morning.
The taxi that never came —
and the lie that followed
At 20:19 on Friday evening, Dentakay's Planning Department sent a written WhatsApp confirmation:
We were outside the hotel entrance at 9:56 AM.
At 10:39 AM — Dentakay finally replied. The taxi was on its way.
At 10:46 AM — the driver had arrived and was waiting.
We were already 30 minutes into our own taxi.
"Your pickup time was 10:45, not 10:00. We apologise for the confusion."
The written confirmation sent at 20:19 the previous evening states 10:00 in bold. The message is still on our phone.
This is not a misunderstanding. This is a clinic that cannot coordinate its own taxi schedule — then rewrites the facts when confronted with written evidence.
When we raised the €120 in previous taxi costs, we were told it was a matter for the Planning Department — not the clinical team. The Planning Department blamed scheduling. The clinical team blamed the Planning Department. No one took responsibility.
Their stated policy: appointments are planned based on flight booking dates. Their own words. Which means if you book a month in Turkey, they may schedule your final appointment three weeks later — regardless of where you are, how far you must travel, or what obligations you have.
It also emerged that the planning department operates from Istanbul — not from the clinic in Antalya. Schedules are managed remotely, without direct knowledge of local conditions.
Speaking with other patients in the waiting room confirmed this is not isolated. Several had come to their final appointment with their suitcases — booked on the same day as their return flight. Some missed their flights. The waiting room was consistently full. The clinic takes on more patients than it can properly serve. It operates less like a medical practice and more like a conveyor belt — patients come in, pay, and move through the system. Individual attention, follow-up, and accountability are not part of the model.
This is not an isolated failure. This is a system.
They experienced it too
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