Last updated: 10 August 2026
1. Data Controller
The controller responsible for the processing of personal data in connection with this website is:
Data protection requests may be sent by email to the address above.
2. Independent Status of the Website
Dentakay Reviews is an independent website created to document a patient's personal experience and, where applicable, to present testimonials from other patients.
This website is not Dentakay's official website and is not operated, sponsored, administered or approved by Dentakay.
3. Applicable Legal Framework
As the controller is established in Switzerland, data processing is notably organized in accordance with the Swiss Federal Act on Data Protection (FADP).
Where their respective scope of application is met, the principles and rights provided for by the European Union General Data Protection Regulation (GDPR), supplementary German data protection provisions and the UK GDPR may also apply to data subjects.
This Privacy Policy therefore aims to provide a high level of transparency and protection regardless of the country from which the website is accessed.
4. Personal Data That May Be Collected
Depending on how you use the website, the following categories of personal data may be processed:
- first and last name;
- country of residence;
- email address;
- date or approximate period of treatment;
- stated clinic or place of treatment;
- general type of treatment reported;
- rating or assessment provided voluntarily;
- testimonial text;
- choice regarding display of the name in the event of publication;
- documents, photographs or supporting evidence provided voluntarily;
- technical data such as IP address, browser, device type, and the date and time of a request or form submission;
- communications exchanged with the person responsible for the website.
5. Health Data and Sensitive Information
Users are not asked to provide more medical information than is necessary to describe or verify their experience.
Before submitting any supporting documents, you are strongly advised to redact information that is not necessary, including passport numbers, identification numbers, banking details, information concerning third parties, or medical information that is not required to verify the testimonial.
Where you voluntarily provide health data or authorize its publication, the processing of such data is based, where required by law, on your explicit consent.
You may withdraw this consent at any time with effect for the future by writing to: [email protected] .
6. Purposes and Legal Bases for Processing
| Purpose | Data concerned | Legal basis, where applicable |
|---|---|---|
| Responding to messages and requests | Name, email address, message content | Consent and/or legitimate interest in responding to requests received |
| Receiving a testimonial | Identity, contact details, account and information provided | Consent and voluntary action by the individual |
| Verifying that a testimonial corresponds to a genuine experience | Form information and any supporting evidence | Consent and legitimate interest in preventing false, abusive or misleading testimonials |
| Publishing a testimonial | Approved text and chosen display name | Authorization / consent of the individual concerned |
| Processing voluntarily provided health data | Information or documents that may reveal health information | Explicit consent where required |
| Securing the website and preventing abuse | Technical data, connection logs and security information | Legitimate interest in ensuring the security and integrity of the website |
| Establishing, exercising or defending legal claims | Relevant information relating to a request, testimonial or dispute | Legitimate interest and/or necessity connected with the establishment or defence of legal claims |
7. Patient Testimonials
Testimonials submitted through the website are reviewed before any possible publication.
Dentakay Reviews may in particular:
- request additional information;
- request evidence confirming that treatment actually took place;
- reject a testimonial that cannot reasonably be verified;
- reject insulting, threatening or clearly irrelevant content;
- reject allegations concerning events that the author of the testimonial did not personally experience;
- redact certain personal data before publication;
- correct purely typographical errors without changing the meaning of the testimonial.
Submitting a testimonial does not create any automatic right to publication.
8. Supporting Evidence and Documents Submitted
Any supporting evidence submitted is primarily intended to enable verification of the testimonial.
Such evidence is not intended to be published automatically together with the testimonial.
If publication of a document, photograph or extract is contemplated, appropriate authorization will be requested where necessary.
9. Embedded Forms and Technical Service Providers
Testimonial forms may be embedded using external technical services, including tools used by SystemePro and/or the HighLevel infrastructure.
When an embedded form is used, certain data may pass through the infrastructure of technical service providers responsible for hosting, transmitting or storing the form.
Depending on the services concerned, these providers may act as processors or technical service providers.
10. Hosting, Recipients and Processors
Data is disclosed only to persons or service providers where such disclosure is necessary for the operation of the website, management of forms, security, hosting or handling of requests.
These may include:
- the web platform provider;
- the form provider;
- the hosting provider;
- the email service provider;
- technical service providers responsible for security or maintenance;
- professional advisers where necessary for the defence of legal rights.
Personal data is not sold.
11. International Data Transfers
Some technical service providers may process or host data in countries outside Switzerland, the European Union or the United Kingdom.
Where required by applicable law, such transfers must rely on a legally recognized mechanism, such as an adequacy decision, appropriate contractual clauses or another safeguard permitted under applicable law.
12. Data Retention
Data is retained only for as long as necessary for the purpose for which it was collected, subject to legal obligations or the need to retain certain information to establish, exercise or defend legal rights.
As a general principle:
- general requests are deleted when they are no longer required for follow-up correspondence;
- testimonials that are not retained and their supporting evidence are deleted when they are no longer required for review or management of a potential dispute;
- published testimonials may remain accessible for as long as they contribute to the editorial content of the website, subject to the rights of the person concerned;
- technical data and security logs are retained for a period proportionate to security needs.
13. Your Rights
Depending on the applicable law and your circumstances, you may have the following rights, among others:
To exercise your rights: [email protected]
A reasonable identity check may be requested before responding to a request where necessary to prevent an unauthorized person from accessing another person's data.
14. Supervisory Authorities
In Switzerland, data subjects may in particular contact the Federal Data Protection and Information Commissioner (FDPIC), subject to the conditions provided by Swiss law.
Where European or UK data protection law applies, a person may also have the right to contact the competent supervisory authority in the country concerned.
15. Cookies and Similar Technologies
The website uses cookies that are strictly necessary for its technical operation and security.
The embedded testimonial form (via SystemePro and/or the HighLevel infrastructure) also sets cookies related to Google Analytics, used by that technical service provider as part of the operation of its own tool. These cookies are not configured by us and are not used to build an advertising profile on our behalf.
For more information about this processing, you can consult HighLevel's privacy policy: https://www.gohighlevel.com/privacy-policy .
Should another analytics or advertising tool (such as Meta Pixel) be added in the future outside of the tools already integrated in the form, this Privacy Policy will be updated beforehand to precisely describe the tool concerned, its purpose and how to opt out, and consent will be requested before its activation where required by applicable law.
Available settings may also depend on the browser and technical tools used to display the website.
16. Security
Reasonable technical and organizational measures are implemented to protect data against unauthorized access, loss, alteration, destruction or unlawful disclosure.
As no transmission or IT solution can guarantee absolute security, the level of protection is adapted to the nature of the data and the risks that can reasonably be identified.
17. Data Relating to Other Persons
Please do not submit personal data, photographs, medical documents or other information concerning another person unless you have a lawful basis or their authorization where required.
Dentakay Reviews may delete or redact information concerning third parties where it is not necessary for the testimonial.
18. Minors
Testimonial forms are intended for persons who are legally able to provide the requested information and authorizations.
Minors should not submit medical data or testimonials without the involvement of a person holding parental responsibility where legally required.
19. Automated Decision-Making
Dentakay Reviews does not use information contained in testimonials to make decisions producing legal or similarly significant effects for individuals solely on the basis of automated processing.
The decision whether or not to publish a testimonial is subject to human review.
20. Links to External Websites
The website may contain links to external platforms or other websites.
Dentakay Reviews is not responsible for the data protection practices of third-party websites. Visitors are encouraged to review those websites' own privacy policies.
21. Changes to This Privacy Policy
This Privacy Policy may be amended to reflect changes to the website, forms, technical service providers or legal requirements.
The date shown at the top of this page identifies the most recent version.